Privacy Policy
NOVARTIS HEALTH LIMITED ("we", "us", or "our") respects your privacy and is committed to protecting your personal information when you use our website and submit business inquiries.
1) Scope of this Policy
This Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or request information about our pharmaceutical, biopharmaceutical, and supply services.
2) Data We Collect
We may collect the following categories of data:
- Contact details such as your name, email address, phone number, company name, and job title.
- Inquiry data you submit through our contact forms, email communications, or quote requests.
- Technical and usage data such as IP address, browser type, device information, pages visited, and timestamps.
- Cookie data related to website functionality, analytics, and your consent preferences.
3) How We Use Data
We use personal data to:
- Respond to your inquiries and provide requested information.
- Manage business communications and potential commercial relationships.
- Operate, maintain, and improve website performance and user experience.
- Protect our systems, prevent abuse, and ensure security.
- Comply with legal and regulatory obligations.
4) Legal Basis for Processing
Where required by applicable laws, we process personal data based on one or more of the following legal bases:
- Your consent (for example, cookie preferences where applicable).
- Performance of steps prior to entering a contract or executing contractual obligations.
- Our legitimate interests, including website operation and communication management.
- Compliance with legal obligations.
5) How We Share Data
We do not sell personal data. We may share data with:
- Service providers that support website hosting, security, analytics, and communications.
- Professional advisors and compliance partners where necessary.
- Authorities or regulators where disclosure is legally required.
- Affiliates or partners within our business network where required to process your request.
6) International Data Transfers
Given our international operations, your personal data may be processed in jurisdictions outside your country of residence, including Hong Kong and Mainland China. When required, we apply reasonable safeguards to protect transferred personal data.
7) Data Retention
We retain personal information only for as long as needed for the purposes described in this Policy, including legal, accounting, regulatory, and dispute-resolution requirements.
8) Data Security
We apply technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure. No online transmission or storage system is fully guaranteed secure.
9) Cookies and Similar Technologies
Our website may use cookies and similar tools to:
- Enable core site functionality.
- Measure traffic and usage trends.
- Store preferences and consent selections.
You can manage cookies through your browser settings and available consent controls.
10) Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data. You may also withdraw consent where processing is based on consent.
To submit a privacy request, contact us at info@novchina.com.
11) Children's Privacy
Our services and website are intended for business users and are not directed to children. We do not knowingly collect personal data from children.
12) Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their policies separately.
13) Policy Updates
We may update this Privacy Policy from time to time. Changes become effective when posted on this page with the updated date.
14) Contact Information
NOVARTIS HEALTH LIMITED
Email: info@novchina.com
Phone: 020-33972092
Website: novchina.com